Information Technology Business Partner

Our client is a leading company in the Fashion and Home Furnishing industries, specializing in decorative wall fabrics, furniture fabrics, and various types of embroidered fabrics. Our products are designed and manufactured to the highest standards, catering to both modern Thai restaurants and hospitality establishments.

• Lead the POS support for LS Business Center.
• Manage the implementation of LSBC - Retail Business.
• Deploy retail solutions and corresponding services to customers.
• Plan, install, maintain, support, train, and develop best practices while ensuring team adherence to processes and procedures.
• Configure POS Database, Hardware, and Software.
• Provide on-site and remote support, including telephone and remote access assistance for customers.
• Evaluate new technology trends and recommend POS solutions.
• Lead system and integration design for software applications meeting business requirements.
• Collaborate with IT teams for seamless integration of software into existing infrastructure and alignment with IT roadmap.
• Work with business users, analysts, project managers, CRM developers, and IT teams for successful project delivery.
• Manage tasks effectively, work collaboratively, and maintain professional communication within the workplace and with customers.
• Monitor service level agreements (SLA) and KPIs, leading teams to improve processes.
• Regularly review and ensure timely resolution of technical issues.
• Provide periodic progress reports to the general manager.

• Bachelor's degree in IT-related fields such as Information Technology, MIS, or CIS.
• Minimum 5 years of experience in any POS Application, with preference for Microsoft Dynamics LS Business Central, SAP CAR PER POSDM.
• Proficient in SQL, data warehousing, data analytics, and data visualization tools.
• Strong communication skills in Thai and English.
• Proactive, results-oriented, committed to excellence, and excellent customer service skills.
• Ability to collaborate across functions and work independently in a fast-paced environment.
• Willingness to work overtime, shifts, or weekends as needed.
• Customer service-oriented mindset.
• Experience in team management.