Hospitality Staff Recruitment Service

1. Some terms to be clear about

First, we need to be clear about how we use some words in this Policy.

It may seem obvious, but in this Policy, you will be referred to as ‘the Candidate’ or ‘You’.

When we talk about ‘us’ or the ‘Company’ or ‘Adecco’ we mean the Adecco Group AG’s and the relevant affiliate processing your Personal Information. Through its various companies and business lines Adecco provides several HR (Human Resources) activities like staffing, secondment, payroll services, recruitment & selection, testing solutions, career transition, talent development, training & education, outplacement and international mobility.

To carry out the above services the Company uses several IT systems. In some cases, the Company provides a Self-Service Portal (‘Portal’) for its candidates/personnel. The Portal allows you to search and apply for jobs the Company and its sister companies advertise which match your interests, skills and/or experience, in the locations where you have expressed an interest in working.

Finally, this is a Policy about information and people. It includes facts about you, but also opinions about you and that you hold (“I’m a football fan” for example). It’s not about information about the Company (although sometimes the two overlap). This type of information is sometimes called ‘Personal information’, ‘Personally Identifiable Information’ or ‘PII’.

We use the term ‘personal information’ in this Policy.

2. What personal information does the Company collect and use?

Personal information that the Company usually collects includes, but is not limited to:

• Your name, date and place of birth, contact details and qualifications (education, training courses and internships), documents evidencing your identity and right to work and any other information you listed on your resume or CV.

• If you log on to the Portal using your LinkedIn or any other social media account: your profile data.

• If you contact us, we will keep a record of that correspondence.

• Feedback about you from our staff and third parties; where you give feedback on others.

• Your feedback about us and our services through our satisfaction surveys

• We also collect information on your visits to our website/Portal including (but not limited to) your IP address, browser, timestamp, location, country traffic data, location data, weblogs and other communication data and the resources that you access. This information will make your visit to our website/Portal easier in the future. We will, for example, suggest jobs to you which are being handled by branches local to where you were when you contacted us.

• We also collect information for marketing purposes and analysis, including information on how your respond to email, sms, phone and other marketing campaigns. We will have asked you for your explicit consent before sending marketing communication via these means.

• Photos and videos of your attendance at a video interview or training or similar sessions (you will be given a chance at the session to ask not to be videoed or photographed).

• Details of any disabilities and any accommodations we may need to make for you in the workplace.

• In some cases, we will also collect other sensitive data than only details related to disability, when we are permitted to do so by law.

• We would like also to inform you that Adecco will perform whatever assessment are necessary as part of the selection process, which may require the data submitted to be processed, and that it will include the results of the assessment in its recruitment database as part of the selection process.

• You are also informed that, as part of the selection process, the hiring entity may consult details of your public profile on social media (Facebook, Twitter, LinkedIn, etc.), and other public information and records, with the sole purpose of assessing and ascertaining your experience and professional skills, and to know whether your profile is consistent with the Adecco culture and values.

3. Why do we use personal information about you?

The Company collects and processes personal information for the following purposes (‘Purpose’):

•  To provide you with the services you expect us to, like finding you suitable jobs/assignments to apply for, helping you with training, or facilitating the process of applying for jobs/assignments. This includes sending your CV to prospective employers for their consideration and keeping you informed of future work opportunities by email, telephone, mail and/ or other communication methods

•  Direct marketing for example via e-mail, messaging or telephone

•  To further develop, test and improve our website/Portal, or other existing or new systems/processes to better serve you; this takes place in the context of new IT systems and processes, so that information about you will be used in the testing of those new IT systems and processes where dummy data cannot fully replicate the operation of that new IT system

•  To perform studies and statistical and analytical research, for example to compare the effectiveness of our placement of candidates between different business sectors and geographies and seek to identify factors that can influence any differences we identify

•  To transfer data to third parties (see below)

•  Where necessary, to comply with any legal obligation

• We will also process your information to:
  a.  promote the security and protection of people, premises, systems and assets;
  b.  monitor compliance with internal policies and procedures;
  c.  administer communications and other systems used by Adecco (including internal contact databases);
  d.  investigate or respond to incidents and complaints;
  e.  to promote internally that training sessions have taken place and utilise their content (in the case of photos or videos of training sessions), to market similar sessions internally and externally to third parties. In this case we will ask you for a explicit consent; and
  f. participate in any potential or actual purchase or sale, or joint venture, of all or part of a business or company, that any member of Adecco wishes to participate in.

4. Why and on which basis do we use personal information?

We are required by law to have a ground set out in the law to process the information we hold about you. The legal grounds can be:

•  Performing a contract or taking steps prior to entering a contract

When you are already working with or about to engage through Adecco, our processing of personal information for all these purposes is based on processing grounds like the performance of a contract, or about to enter into a contract. These services can be such as providing you with suitable jobs to apply for or helping and assisting you with training and the application process.

•  Compliance with legal obligations

Sometimes the processing is necessary to comply with legal or regulatory obligations. Public authorities, such as tax, finance or data protection authorities may request personal information from us and provide us with a statutory reason to disclose information about you (e.g. the prevention or detection of a crime). In these circumstances, we are forced by law to provide the authorities with your data.

•  Fulfilment of our legitimate interest

The processing is necessary in the legitimate interests of Adecco in exercising its and its staff fundamental rights to run a business in a way which does not unduly affect your interests or fundamental rights and freedoms. This means that when processing is necessary for the legitimate interests of Adecco, we balance your interests or fundamental rights and freedoms against our legitimate interest in processing. This ensures that we are not processing data in a manner that your interest and fundamental rights override our interest in such processing.

We shall only process your personal information other than on these grounds with your consent, which is a further processing ground.

5. Do you have to give us the personal information we ask for?

You are not obliged to provide your personal information to us, but it would not be possible for us to work with you, or provide our services to you, if you do not provide us with a required minimum. It may also limit the services that you can receive from us if you in some instances choose to provide us with limited personal information.

6. Do we process information about you without any human intervention at all?

Yes, we do at times. The Company uses automated systems/processes and automated decision-making (like profiling) to provide you, and our clients, with the services you request from us. For example, when our clients are looking for candidates for jobs, we can conduct a search of our lists of candidates using automated criteria which takes into account your availability, skillset, pay rate and in some circumstances previous feedback we have received from clients to compile a shortlist which ranks which candidates are most likely to fulfil the client’s requirement. This means that sometimes your position in the rank may be higher than others, depending on how these factors match the clients’ needs.

7. How long do you keep my personal information for?

The Company can keep your personal information for up to 7 years after you register with us. If you are successful in find- ing work through us, the Company will need to keep your personal information for a longer period in order to comply with its on-going legal and contractual obligations. Generally, we retain your personal information concerning taxes, contracts of employment and any financial information (including payroll data and data relating to pay, etc.) for 7 years after your employment ends.

8. Do we transfer your personal information to third parties?

As mentioned above, we usually disclose your data to third parties. This is done to complete the Purposes set out above. We do this in the following circumstances:

•  To our suppliers. We will, for example, engage a supplier to carry out administrative and operational work in support of our relationship with you. The supplier(s) will be subject to contractual and other legal obligations to preserve

the confidentiality of your data and to respect your privacy, and will only have access to the data they need to perform their functions; the relevant suppliers are typically IT suppliers (who host or support our IT systems, including information about you), premises management companies (who look after physical security at our buildings, and

therefore need to know about you to allow access to our buildings) and back office finance and accounting management providers (who need to handle details of candidates in order to process accounts payable and receivable). We also engage suppliers who provide IT technology services and solutions, which might include video interview and skills assessment tools.

•  To members of the Adecco group of companies in other countries. Different members of the group fulfil different functions and as result your information will be shared with them for different reasons:

a.information is shared with members of Adecco that provide IT functions for the Adecco companies world-wide;

b.information is also shared with Adecco affiliates worldwide where you have expressed an interest in opportunities in that market, or members of Adecco identify that you may have particular skills required or helpful in that market.

A list of the countries in which we operate is available in the ‘choose your country’ function of our website at www.adecco.com

•  To our clients/prospective employers: we will share your data with clients of ours who are offering jobs/assignments you may be interested in, or who are interested in your profile. They owe contractual and other confidentiality obligations in relation to your data to us, and to you.

•  We will share your data with government, police, regulators or law enforcement agencies if, at our sole discretion, we consider that we are legally obliged or authorised to do so or it would be prudent to do so.

•  As part of due diligence relating to (or implementation of) a merger, acquisition or other business transaction, we may need to disclose your data to the prospective seller or buyer and their advisers.

9. What are your rights?

•  Right to access and obtain a copy of your personal information

You are entitled to request confirmation whether we process any of your personal information. Where this is the case, you have the right to access to some of your personal information and to certain information about how it is processed. In some cases, you can ask us to provide you with an electronic copy of your information. In some limited circumstances, you also have the right to request portability of your personal information, which means, we will provide them to a third party upon your request.

•  Right to correct your personal information

If personal information we hold about you is not correct, you can request that this information is updated or otherwise corrected.

•  Right to delete

In certain circumstances you have the right to request that your personal information is deleted. You can make such a request at any time and Adecco will evaluate if your request should be granted, however this right is subject to any

legal rights or obligations where we need to retain data. For situations where in accordance with the law, we determine that your request to have your personal information deleted must be granted, Adecco will do so without undue delay. Please bear in mind, once your data is deleted – that the Company might not be of service to you anymore once this data about you has been deleted. If you want to re-register with the company again, you will need to re-enter your data.

• Right to restrict

In certain circumstances, you have the right to restrict the processing of your personal information. However, in some instances such restriction of processing may limit the services that you can receive from us.

• Right to object

10. What about data security when using Adecco Systems?

You are responsible for keeping your login details to the Portal safe, in particular the password that we have given you or that you have chosen. These login credentials are for your own use. You are not permitted to share your credentials or other account details with any other person(s).

How could you contact us?

Data Controller

Name:  Adecco Consulting Limited
Address: Central Plaza Chaengwattana (Office Tower) Unit No.2005-8, 20th Floor,
99/9 Moo 2 Chaengwattana Road, Bangtalad, Pak kret, Nonthaburi 11120

Tel: (66) 02-832-3399, Email: th.legal@adecco.com

Data Protection Officer: DPO

Name:  Mr. Carlos Estrada, Head of Legal

Address:  Adecco Singapore, 1 Scotts Road, #18-08 Shaw Centre, Singapore 228208

Email: sg.legal@adecco.com

11. How do we handle changes to this Policy?

The terms of this Policy may change from time to time. We shall publish any material changes to this Policy through appropriate notices either on this website or contacting you using other communication channels.