Field Service Engineer

The company is a global leader in fiber laser technology. The primary function of this position is to travel to customer sites for installing and repairing the company’s fiber laser sources and related equipment/components. The responsibilities include training and providing technical support to customers overseas.

• Travel to customer site to install and repair laser products.
• Training and providing technical support to customers.
• Report discrepancies, unresolved or recurrent problems to the headquarters.
• Understand technical documentation, schematics and blueprints, as to utilize them in field support.
• Provide regular feedback to R&D, Engineering and Production departments.
• Accurately identify system problems from the information from the field, consolidate this information and report these problems to the appropriate teams.
• Assist other Field Service Engineers as directed.
• Provide exceptional customer service.

• Bachelor's degree in electrical engineering, mechanical Engineering or any related fields.
• At least 2 - 5 years in similar experiences is advantage.
• Electronics background with good understanding of optics / lasers.
• Have dealt with technical support in electrical and laser products / machinery.
• Ability to interpret electrical schematics.
• Ability to strip, cleave and splice optical fibers is an added advantage
• Experience with optical and electrical test methods in support of active fiber devices such as fiber amplifiers and lasers.
• Ability to travel extensively within Thailand.
• Excellent communication skills.
• Excellent electronics / electrical troubleshooting skills.
• Ability to work independently in a professional environment.