Service Supervisor

The company is a global leader in manufacturing and leasing can-filling machines. Over the years, they have expanded their product line to include cutting machines for poultry, meat, tuna, and pet food.

• Oversee daily operations of the service department to ensure efficient and timely handling of customer requests.
• Manage and lead a team of service staff, including training, development, and performance management.
• Develop and manage staff schedules to ensure adequate coverage and efficient operation.
• Facilitate the resolution of customer complaints, ensuring a high level of customer satisfaction.
• Monitor and evaluate departmental performance, identifying areas for improvement and implementing necessary changes.
• Implement and enforce service policies and procedures to maintain high standards of service delivery.
• Collaborate with other departments to enhance customer satisfaction and support business growth.
• Maintain accurate records and reports related to service activities and performance metrics.
• Ensure compliance with company policies, industry regulations, and safety standards.

• Bachelor’s degree in related engineering fields.
• 5 years of experience performing similar duties for functions.
• Good command in English.
• Ability to weld, including MIG and TIG, desired but not necessary.
• Understanding and ability to troubleshoot electrical issues such as VFDs, servo drives, sensors, PLCs, circuits, etc.