Customer Experience Executive

Responsibilities / Oversea Customer Experience:

• Supervise planning, preparations and bookings of group tours to Asia, Europe and America by coordinating with a wide range of providers.
• Plan booking and payments schedules, monitoring budgets, and forecasting cash-flow for each project.
• Coordinate in real time between our global network and our service providers while a trip is operating.
• Take initiative to resolve operational problems quickly and efficiently.
• Analyse client feedback after each project for quality control and consistency to identify failures and weakness.
• Deliver exceptional service to our clients help to further build our brand image of excellence.

Responsibilities / Operations & Ticketing & Visa process:

• Managing overseas reservation , organizing, planning and conducting long distance expeditions,travel and tours for groups and individuals (both GIT and FIT).
• Knowledge of rules and methods for ticket sales and distribution
• To coordinate and maintain relationship with both airlines and vendors.
• Day to day operations of the operations (Overseas , Airlines , Hotel , Visa) including, but not limited to
• Process ticket orders for a variety of clients
• Negotiate ticket price and credit terms with suppliers
• Management of ticket operations
• Good knowledge of Schengen, USA, Australia, New Zealand, Canada, UK visa and experience on visa processing for various countries.
• Handle all visa processing requirements. Managing Visa operations’ team members.
• Co-coordinating with clients on regular basis on running smooth process.

• Minimum of five (5) years corporate travel environment.
• Thorough knowledge of travel operations especially in outbound travel , ticketing and Visa(s)
• Verification of documents basis the SOP with 100% accuracy.
• Skilled and up to date in work communication technologies. Cloud-based applications and resources, social and business apps.
• Excellent in communication skills both over the phone and in person.
• Available to travel on a regular basis
• Available to work nights and weekends when needed
• Proficient in both British and American English. Strong preference given to multilingual candidates with French, Spanish, Portuguese, German, Italian or Mandarin.

• Bachelor Degree in related fields