Added 42 days ago

Field Service Engineer

LocationBangkok

Job typeContract

SalaryNegotiable

CategoryIT

Experience0 Years

IndustryIT/ Computers - Hardware

Career Level Junior

Number of Vacancy 1


Job Responsibilities

1. Implement user Applications

  • Configure hardware, software and design application requirements of products offered to customers to meet their requirements
  • Establishment and maintain computer networking system (LAN/WAN)
  • Install OS and Necessary software (Ability to manage and configuration Windows 7, 10 and OS POS Ready7 and Anti-Virus Products)

2. Hardware/Software trouble solving

  • Hardware failure primary action fix
  • Re-install software and application

3. IT Consultant

  • Investigate and analysis IT problem
  • Provide solution and recommendation

4. On-site service

  • Provide engineering on-site service following service level agreement

5. Set IT standard for customer to easier support from helpdesk and document HW/SW and Network

configuration

6. Perform other ad-hoc tasks and duties as assigned by the management

7. Project Control

  • Prepare progress reports to Project Manager
  • Cooperate and managed Subcontractor relate to project response
  • Vendor management and control quality of service
  • Provide second line support for subcontractor and user

8. Trouble Shooting

  • Define the problems
  • Determine the problems’ urgency and difficulty
  • Assign responsible person to make corrections

9. Participate and assist in driving knowledge management

10. Conduct customer monthly meeting at customer site

Experience requirements


  • If has experience in retail service will be an advance
  • Have experience in customer service or IT Service Management
  • Good Troubleshooting skills
  • Ability to multi-tasks and good at problem solving
  • Service-mind and interpersonal skill
  • Good command of English would be an advantage
  • Able to work overtime

Education requirements

  • Bachelor’s degree or higher in Computer or any related fields


Contact Person

  •   Kunlaporn Prapuersai
  •  Adecco
  •  Tel.+66 2121 3555 Ext.0