Field Service Engineer

1. Implement user Applications

• Configure hardware, software and design application requirements of products offered to customers to meet their requirements
• Establishment and maintain computer networking system (LAN/WAN)
• Install OS and Necessary software (Ability to manage and configuration Windows 7, 10 and OS POS Ready7 and Anti-Virus Products)

2. Hardware/Software trouble solving

• Hardware failure primary action fix
• Re-install software and application

3. IT Consultant

• Investigate and analysis IT problem
• Provide solution and recommendation

4. On-site service

• Provide engineering on-site service following service level agreement

5. Set IT standard for customer to easier support from helpdesk and document HW/SW and Network

configuration

6. Perform other ad-hoc tasks and duties as assigned by the management

7. Project Control

• Prepare progress reports to Project Manager
• Cooperate and managed Subcontractor relate to project response
• Vendor management and control quality of service
• Provide second line support for subcontractor and user

8. Trouble Shooting

• Define the problems
• Determine the problems’ urgency and difficulty
• Assign responsible person to make corrections

9. Participate and assist in driving knowledge management

10. Conduct customer monthly meeting at customer site

• If has experience in retail service will be an advance
• Have experience in customer service or IT Service Management
• Good Troubleshooting skills
• Ability to multi-tasks and good at problem solving
• Service-mind and interpersonal skill
• Good command of English would be an advantage
• Able to work overtime

• Bachelor’s degree or higher in Computer or any related fields