IT Infrastructure Engineer (Silom)

·        Perform daily check on customer Infrastructure and Data Center for systems availability, backups completeness, check and resolve the alarms from infrastructure devices and escalate to Head of IT in a timely manner to meet within SLA

·        Ensure that system patch are updated for customer servers

·        Troubleshoot problems and questions encountered by Users. This includes escalate to regional support teams if required and follow up until incident has been resolved

·        Prepare and create permission for access the server system.

·        Manage WIFI account permission and support request of guest’s WIFI account

·        Cooperate with 3^rd parties to resolve the network and infrastructure problems

·        Comply all IT regulations & policies

·        Perform the infrastructure activities related to problem management and change management as standard processes of IT operation.

·        Lead/monitoring incident ticket operation and ensure service level agreement (SLA)

·        Manage and implement IT infrastructure projects

·        Coordinate internal resources and third parties/vendors during project execution

·        Administrate Windows server, Network Device, Security System, Antivirus, Backup and Storage System

·        Provisioning network devices and servers

·        Troubleshooting system and network problems, diagnosing and solving hardware or software faults

·        Manage and document IT operation manual

·        Support other IT tasks as assigned by supervisor/SDM 

·        At least 6 years’ experience in IT Security, IT Infrastructure or any related fields

·        Good to communicate in English

·        ITIL knowledge is preferable

Enthusiastic, hardworking, fast learner, initiator and able to work efficiently under pressure. 

  Bachelor degree in MIS, Computer Sciences or any related fields