Added 1400 days ago
Customer Satisfaction Department Manager
LocationBangkok
Job typePermanent
Salary60,000-80,000 ฿
Job Responsibilities
- Increase customer satisfaction by providing problems-solving resources by 24 hours to be Service Excellence
- Answers customers’ questions and Resolves problems
- Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews
- Prepares and completes actions plans
- Implements production, productivity, quality, and customer-service standards
- Identifies customer service trends and determines system improvements
- Analyse variance and initiates corrective actions
- Determines customer service requirements by maintaining contact with customers and visiting operational environments
- Conducts customer satisfaction surveys and forms focus groups
- Improves customer service quality results by studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results
- Maximizes customer operational performance by providing help desk resources and technical advice
- Resolves problems and disseminates advisories and warnings
- Detects and diagnoses network problems
- Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations
Experience requirements
- Bachelor’s Degree or Higher in Engineering field or related filed
- At least 10 years’ professional experience working in customer service in Robotics or Automation business
- Significant experience working with Customer Satisfaction (CS) and Customer Experience (CE) tools and comfort level with technology
- Communicate well both orally and in writing and demonstrate business acumen in your daily work
- Excellent oral and written communication skills
- Good in English skill
- Have own car with a driver’s license