Added 119 days ago

QA/Internal Audit Manager


Job typePermanent

Salary50,000-90,000 ฿

CategoryBanking, Insurance & Financial Services

Experience7-10 Years

IndustryBanking/ Financial Services

Career Level Middle Management

Number of Vacancy 1

Job Responsibilities

  • Responsible for Internal Audit.
  • Monitor quality of call; assess file for call and case quality. 
  • Attend to clients’ audit-monthly, quarter and yearly.
  • In charge of Outsourced Service Provider’s Audit Report, setting up SOP and policies for Personal Data Protection Act (PDPA)
  • Evaluation Program and provide actionable measure for improvement. 
  • Training & Coaching to improve on efficiency; sharing of effective & productive calls to improve negotiation skillset
  • Monthly refresher to share on areas of improvements like what constitutes a quality call,.
  • Improve the collection process, evaluation form, reporting etc.
  • Others as assigned 

Experience requirements

  • At least 6 years of work experience as QA
  • Knowledgeable in Collections system, Quality Assurance Metrics and Best Practices
  • Knowledgeable in Personal Data Protection Act (PDPA) will be a plus
  • Good command of English
  • Able to travel

Education requirements

  • Bachelor’s Degree or higher in related field

Contact Person

  •   Panyada Savetsila
  •  Adecco
  •  Tel.+66 2121 3555 Ext.3511