Added 8 days ago

NOC Engineer

LocationBangkok

Job typeContract

SalaryNegotiable

CategoryIT

Experience1-3 Years

IndustryIT/ Computers - Hardware

Career Level Junior

Number of Vacancy 1


Job Responsibilities

·        Troubleshooting the problem related to Data Center Infrastructure and customer’s networks and servers.

·        Escalation to higher level when requires

·        Receive and Response to customer issue or problem.

·        Logging, follow up and tracking the details of Customer Requests and Incidents

·        Identify the types, categories, severity and urgency of the case.

·        Route customer cases to proper teams to follow up and handle (both internal and external). Including tracking the status of cases until closure.

·        Provide technical phone support to customers.

·        Provide remote support and/or remote maintenance to Data Center and customers.

·        Provide reports to customers upon requests.

·        Maintain and/or Update customer information in the customer database.

·        Perform routine operation and maintenance for Data Center and customers.

Experience requirements

·        1-5 years’ experience in direct IT/Network/Engineering Technical support

·        Able to understand customer contracts, Service Level Agreement, and Scopes of work.

·        Able to work in “Shift”. (Rotate in day and night shift)

·        Basic knowledge of

  • Computer/Server Hardware
  • Windows operating system
  • TCP/IP, Networking
  • MS Office
  • Anti-virus software
  • Microsoft Exchange and Outlook (optional)
  • Network Security and VPN (optional)

·        Experience with below products would be benefit:

  • Cisco router and switch (CCNA, etc.)
  • Windows Server
  • Take care Website

·        Good Troubleshooting skills.

·        Good command of English. (preferred)

·        Excellent communication skill.

·        Experience with Remote Applications and Tools such as VNC, PC anywhere, Windows Remote Desktop, VPN, Telnet, SSH will be benefit.

·        Customer Service mind.

·        Able to work under pressure and time constrain.

·        Typing skill for both English and Thai. (Estimate: 20 words per minute)

Education requirements

  •  Bachelor degree in Telecommunication Engineering, Computer Science, Computer Engineering, or IT related fields.

Contact Person

  •   Kunlaporn Prapuersai
  •  Adecco
  •  Tel.+66 2121 3555 Ext.0