End User Support (Rayong)

· Call management

• Receiving all calls from customer within agreed repose time and log call in Help desk system
• Provide solutions to customers via phone
• Analysis and solve the failure for HW, SW, application , Operation and Dispatch call to appropriate service partner

· Problem management

• Provide remote diagnostic to customer system
• Monitor progress of calls
• Escalate call which exceed the “Service Level Agreement” criteria

·Reporting

• Prepare call log data for manage service report
• Maintenance of call log data
• Manage and document end user manual

·On-site service

• Provide engineering on-site service according to SLA.
• Maintain inventory of IT hardware and software
• IMACD (Install, Move, Add, Change, Delete)

·Others as assigned by Project Manager/Helpdesk Supervisor

• Bachelor Degree in Computer Engineering or any related fields
• 2-5 year in service and support of Computer equipment, Network system , Infrastructure, IT Service management
• Knowledge in Windows Operating System ,Microsoft Office, MS SQL would be advantage.
• Ability to work flexible
• Good command of English would be advantage
• Service-mind and interpersonal skill is a must