Added 1169 days ago
Complaint Management Supervisor
LocationBangkok - Sathorn
Job typePermanent
Salary40,000-60,000 ฿
Job Responsibilities
- Lead/supervise call center team
- Handle serious cases which call center agent cannot handle
- Provide assistance to other departments and directly to customers for assistance with issues outside of scope of usual business processes, include post-fulfilment calls, voice messages, letters, outbound calls and e-mails from customers
- Provide information, answers, assistance and resolution to complaints and general inquiries.
- Responsible for working with appropriate parties in other departments to resolve issues as they arise.
- Handling customer escalations, drafting internal or external communication pieces, researching the authenticity of service requests, checking the validity of police reports and other issues requiring research.
- Responsible for make decisions that stay within the guidelines set by the company yet maximize customer satisfaction.
Experience requirements
- Fluent in Thai and English
- Experience in customer service/call center filed for at least 5 years (experience in Telecom, IT business is an advantage)
- Good problem solving, negotiation, coordination and managerial skills
- Able to work under pressure and extensive working hour
- Mature, adaptable, willing to learn, self-learning, multitasking, independent, active, neat and detail-oriented
Education requirements
- Bachelor's or higher degree in any field