Group Director - Hotel

Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.

Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.

Oversee the operations functions of the hotel, as per the Organizational chart.

Hold regular briefings and meetings with all head of departments.

Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.

Lead all key property issues including capital projects, customer service and refurbishment.

Handling complaints, and oversee the service recovery procedures.

Deliver hotel budget goals and set other short and long term strategic goals for the property.

Developing improvement actions, carry out costs savings.

A strong understanding of P&L statements and the ability to react with impactful strategies

Closely monitor the hotels business reports on a daily basis and take decisions accordingly.

Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.

Maximizing room yield and hotel revenue through innovative sales practices and yield management programs.

Prepare a monthly financial reporting for the owners and stake holders.

Overseeing and managing all departments and working closely with department heads on a daily basis.

Manage and develop the Hotel Executive team to ensure career progression and development.

Be accountable for responsibilities of department heads and take ownership of all guest complaints.

Corporate client handling and take part in new client acquisition along with the sales team whenever required.

Assisting in residential sales as and when required and development with strong sales prospects.

Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.

Bachelor’s degree in Marketing, Business Development or any related field

At least 10 years of experience in Hotel Operation, at least 7 years in Management level

Comfortable working in a fast-paced and dynamic environment

Excellent communication and interpersonal skills

Fluent command of English