Application Support/Specialist

·         Monitor equipment functioning to ensure system operation including investigating issues reported by users and correcting errors

·         Interact with customers or clients about the project status and provide consultancy to solve their technical issues

·         Supervise the work of technologist, technicians, and scientific personnel

·         Design and customize reports according to users’ needs and prepare daily reports of each project

·         Test mobile applications and web application

·         Provide training and manual to the users regarding any upgraded systems

·         1-2 years of experience with end-user support and database report writing.

·         Customer service and relationship management experience

·         Good command of spoken and written English

Technical Skills

·         Working knowledge of SQL Databases & basic network configuration

·         Working Knowledge of IT Hardware and Software

·         Report Builder

·         Software testing and research skills

Soft Skills

·         Good verbal and written communication skills with the ability to explain complex ideas to those with limited IT and systems knowledge

·         Critical thinking skills

·         Listening ability and patience

·         Service mind and willing to work remotely on a weekend or an extra hour if any critical issue arises

·         Bachelor’s degree in computer science, Information System, Business Administration or related fields.