Added 966 days ago
Senior manager customer marketing
LocationBangkok
Job typePermanent
Salary180,000-200,000 ฿
Job Responsibilities
- Lead customer engagement team to build loyalty and engagement programs that improve customer retention
- Develop customer program and campaign to increase customer and distributor satisfaction
- Improve customer journey, process, and service across all customer-facing channels
- Prepare a customer experience strategy and action plan
- Oversee customer experience throughout customer lifecycle from pre-sales to post-sales
- Provide direction to business teams to establish priorities of customer projects, balance risk and ensure a sustainable process
- Accountable for project management and outcomes of key customer projects
- Identify opportunity by customer journey to elevate customer experience based on VoC and VoE
- Serves as customer advocate and change agent to overcome organizational barriers and deliver customer centric solutions
Experience requirements
- Bachelor's Degree in related fields
- Advanced degree is a plus. MBA is preferred
- Fluent in English
- 5+ years of experience working with customer facing programs and project managing teams
- Experience in Customer Experience, Loyalty, and/or Satisfaction programs
- Experience in customer journey mapping, design thinking, business process design, and lean six sigma / continuous improvement