Customer Service Officer

·        Work closely with 3pls warehouse and distribution in order to completeness of customer order fulfilment and proactive to communicate to related parties to ensure all customer requirements are processes promptly.

·        Create and monitor daily customer order to ensure the delivery date are met customer expectation and requirement.

·        Ensure data accuracy within JDE system and EDI interface to 3PLs correctively.

·        Ensure customer service process align with company compliance and guidance.

·        Escalating queries and concerns including appropriated resolving customer complaints.

·        Validate sales order, price scheme, volume adequacy and trade deal before releasing invoice for goods delivery.

·        Verify stock availability in warehouse, alert on minimum stocks, allocate stocks upon assignment.

·        Provide technical advice or services to clients, sale team and related parties regarding to customer complaints, returns, product recall process and reports to maximize customer satisfaction.

·        Creating and maintaining daily and month-end sales reports to ensure all data has been upload successfully.