Added 15 days ago

Customer Support (Japanese Speaking)

LocationWFH

Job typeContract

Salary35,000-55,000 ฿

CategoryCustomer Service/ Call Centre/ BPO

Experience3-5 Years

IndustryCustomer Service

Career Level New Entry

Number of Vacancy 1


Job Responsibilities

  • The customer support will be responsible for helping our clients via e-mail also for checking data in back-end in order to prevent/solve problems
  • Be the point of contact for our players
  • Provide comprehensive information regarding the products and services offered by the company
  • Work closely with QA and technical support to solve player's technical issues
  • Check updates & newly released content for the game you’re supporting

Experience requirements

  • English proficiency
  • Japanese proficiency (JLPT certificate would be advantage)
  • Good computer skill, internet literacy and experience with MS Excel
  • Customer Support Experience
  • Customer oriented, ability to assure customer engagement by managing support queries
  • Time management skills to enable prioritization of tasks
  • Strong problem solving/troubleshooting skills and communication with the different departments
  • Can-do approach, creative and committed to improve and continuously learn
  • Excellent social skills and strong ability to operate multiple applications and platforms
  • A Team player person
  • Willingness to continuously learn and improve
  • Previous work experience in customer service or technical support is a huge advantage!

Contact Person

  •   Supakarn Sook-kon
  •  Adecco
  •  Tel.+66 2121 3555 Ext.3519