Added 842 days ago
Customer Support (Japanese Speaking)
LocationWFH
Job typeContract
Salary35,000-55,000 ฿
Job Responsibilities
- The customer support will be responsible for helping our clients via e-mail also for checking data in back-end in order to prevent/solve problems
- Be the point of contact for our players
- Provide comprehensive information regarding the products and services offered by the company
- Work closely with QA and technical support to solve player's technical issues
- Check updates & newly released content for the game you’re supporting
Experience requirements
- English proficiency
- Japanese proficiency (JLPT certificate would be advantage)
- Good computer skill, internet literacy and experience with MS Excel
- Customer Support Experience
- Customer oriented, ability to assure customer engagement by managing support queries
- Time management skills to enable prioritization of tasks
- Strong problem solving/troubleshooting skills and communication with the different departments
- Can-do approach, creative and committed to improve and continuously learn
- Excellent social skills and strong ability to operate multiple applications and platforms
- A Team player person
- Willingness to continuously learn and improve
- Previous work experience in customer service or technical support is a huge advantage!