Added 838 days ago
Field Service Engineer
LocationBangkok, Rayong, Chonburi
Job typePermanent
SalaryNegotiable
Job Responsibilities
- Perform service, calibrations, emergency repairs, and installations of OEM instruments at customer facilities in a designated geographic region
- Ensure safety quality standards are maintained including industry safety practices established by the customer
- Contribute to the business financial targets with emphasis on revenue contributions and profit generated from service and the sale of parts
- Provide “on-time” (on or before due date) quality service by scheduling all assigned service accounts (i.e. installations, warranty, repair, calibration, and emergency calls). Continuous improvement as it relates to customer satisfaction
- Ensure a high level of technical knowledge and skill in order to promote new service accounts as well as maintain existing accounts
- Support the area sales manager and the business by maintaining professional business ethics and ensuring customers are treated with efficiency, courtesy, and respect
- Ensure all paperwork, i.e. itineraries, service call reports, switch and go reports, expense reports, and tracking reports are completed in accordance with procedures.
- Comply with all ISO established procedures, which includes maintaining up-to-date ISO 9001 documentation
- Ensure constant communication between the customer and company providing sources of competitive information, sales opportunities, and customer product need
Experience requirements
- Bachelor’s degree in electronics or instrumentation or equivalent combination of education and experience required
- 5 years of experience in field service, electronics, or related field and successful demonstration of key responsibilities and knowledge as presented above required
- Must be able to read, speak, and write English
- Able and willing to travel
- Proficient in Microsoft Office (Excel, Word, and Outlook required)
- Prior experience with software – Windows, database management, networking, etc. required
- Demonstrated effective communication skills: written oral and interpersonal skills
- Demonstrated self-motivation and self-discipline traits
- Excellent interpersonal skills are needed to deal with a wide range of individuals