Account Receivables Dedicated Customer Professional (French
CategoryOil & Gas
IndustryOil/ Gas/ Petroleum
Career LevelNew Entry
Number of Vacancy1
Ensure customer satisfaction and reduce capital employed by efficiently managing collection efforts (including preventive and dunning actions), responding timely and effectively to all queries and maintaining customer accounts updated while ensuring blocked orders are timely and efficiently released
Manage accounts receivable and execute collection procedures
Respond to inbound calls or proactively call customers to advise them of concerning invoices, payment completion and its consequences
Responsible for the follow ups of invoices until customer payment is received and receivable is cleared
Identify root causes and corrective actions and ensure they are implemented.
Follow up with customers for unapplied payments to identify relevant invoices and apply the cash.
Identify blocked orders, credit payments and supports resolution process for all types effectively
Support credit disbursement process and facilitate agreement with customer on disbursement method (matching or return of funds)
Communicate with Credit function and Sales representative regarding collection issues, payment trends, pertinent customer information and payment irregularities
Provide required information for month end account reconciliation and other operational stewardship, performance reporting activities according to defined metrics
Assist with projects, initiative, strategic work items assigned by Customer Service Management
Working hour for French position: 5 A.M. to 2 P.M.
Fresh graduates are welcome
0-5 years experience
Bachelor or Master Degree with strong academic background (Business-related field is preferable)
Strong academic background
Fluency in English: TOEIC 800+, TOEFL iBT 98+, or IELTS 6.5+