STORE MANAGER

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รายละเอียดงาน

• Actively participate in the sales turnover achievement, provide excellent customer experience, work in a team and ensure customer satisfaction
• Provide coaching to floor staff on customer service, selling skills, product knowledge, etc. to ensure the highest level of service is achieved
• Responsible for all Made to Measure (MTM) Tailoring processes, methodologies and ordering steps with suppliers
• Provide customer services to floor staff and work with the team to best handle customer complaints
• Customer relationship management – New customers, retention of customers, maintain relationship with clients
• Regular updates to customers on new apparels and recommendations
• Responsible in maintaining inventory integrity – minimise stock losses & ensure monthly (& daily if necessary) stock counts  
• Provide Daily, weekly and monthly action plan to deliver the expected sales results
• Optimize the duty rosters to guarantee proper floor coverage, maximise sales whilst minimizing payroll expenses       
• Conduct daily briefings to the floor staff on customer service, month to date sales, grooming and highlights of the day
• Manage the POS system. Keep a track on the updating of POS system by junior staff    
• Active Introduction and Participation in Brand promotional programs and events 
• Visual Merchandising / Ensure interior and exterior of store is maintained to company standards.
• Perform and supervise store opening and closing procedures and to ensure the process is in compliance with company SOPs
• Ensure monitoring of staff performance on a regular basis and identify areas for training when necessary
• Maintain supplier’s relationship and actively seek out new avenues for business
• Update the customer database, email customers on new arrivals, call customers
• Update management on Sales performance of the team
• New customers report to management, Footfall report to management

ประสบการณ์

• At least 5 years from luxury retail
• Good command of English