IT Technical Support Officer

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รายละเอียดงาน

Organisation IT Support:

• Install, monitor and maintain computer hardware, software, networks, systems and any applications used within the organisation
• Support teams from Bangkok and Singapore to set up systems, troubleshoot and resolve any IT issues
• Set-up user accounts for IT software and applications used
• Plan and undertake scheduled maintenance upgrades
• Investigate, diagnose and solve computer software and hardware faults
• Maintain records of software licenses
• Procure and manage IT equipment and other supplies

Projects and system support:

• Perform software testing
• Manage Cloud Servers on Heroku / Amazon Web Service
• Oversee general server administration tasks such as add / delete user, permissions, authorizations or email
• Raise defects in tracking system and follow-through on defect resolution
• Maintain logs of all issues and ensure resolutions according to quality assurance tests
• Review and understand business and/ or operations requirements (Business Requirement Document/ Change Request)
• Document and update standard operating procedures, user instructions as well as provide technical documents to customer like installation, configuration, operation and troubleshooting, etc
• Design system refreshment, security hardening, and plans of disaster recovery, backups, redundancy and fail-over

การศึกษา

• At least 3 years of experience
• In-depth knowledge of hardware and software
• Good communication skills, and proficient in English
• Self-starter and is able to drive / complete deliverable independently, and able to work well with others
• Ability to be flexible, adapt quickly, and work under time constraints
• Able to work effectively even in situations with ambiguity and uncertainty