Customer Service Executive

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รายละเอียดงาน

• Serve customers by providing product and service information, resolving product and service problems
• Maintain customer records by updating account information
• Maintain price list
• Handle Order Entry 
• Check product availability
• Coordinate with Supply Chain for products availability
• Arrange shipments, delivery until end process
• Issue correct shipping documentation
• Solicit pending payments
• Support Sales Manager
• Supply various documentation to customers
• Contribute to resolve product or service problems by clarifying the customer's complaint, determining the cause of each problem

ประสบการณ์

• Bachelor's Degree in Business Administration, Marketing or related field
• 2 - 4 years experience in Industrial Customer Service, Coordinator, Administration, Sales support or related field
• Experience with global network
• Preferred experience with SAP
• Ability to make good relationship with current customer and new prospect customers
• Result oriented, accurate and customer focus
• Team work, good listener, open mind
• Good command of English and computer literacy