End User Support (Rayong)
สถานที่ทำงานRayong
ประเภทของงานพนักงานสัญญาจ้าง
เงินเดือนต่อรองได้
รายละเอียดงาน
· Call management
- Receiving all calls from customer within agreed repose time and log call in Help desk system
- Provide solutions to customers via phone
- Analysis and solve the failure for HW, SW, application , Operation and Dispatch call to appropriate service partner
· Problem management
- Provide remote diagnostic to customer system
- Monitor progress of calls
- Escalate call which exceed the “Service Level Agreement” criteria
·Reporting
- Prepare call log data for manage service report
- Maintenance of call log data
- Manage and document end user manual
·On-site service
- Provide engineering on-site service according to SLA.
- Maintain inventory of IT hardware and software
- IMACD (Install, Move, Add, Change, Delete)
·Others as assigned by Project Manager/Helpdesk Supervisor
ประสบการณ์
- Bachelor Degree in Computer Engineering or any related fields
- 2-5 year in service and support of Computer equipment, Network system , Infrastructure, IT Service management
- Knowledge in Windows Operating System ,Microsoft Office, MS SQL would be advantage.
- Ability to work flexible
- Good command of English would be advantage
- Service-mind and interpersonal skill is a must