IT Support Specialist

Our client is a leading player in automation solutions for over four decades, offers a dynamic environment where candidates can learn, thrive, and excel in delivering the best tailored-made solutions to their clients and build up for business growth in the industrial sectors worldwide.

IT Process Management:

• Manage software licenses and software contracts.
• Oversee and manage the company's IT assets.
• Coordinate IT equipment procurement.
• Manage user accounts for employees.

IT Infrastructure Support:

• Provide initial troubleshooting for endpoint software, hardware support, server, and network infrastructure issues.
• Manage and resolve issues related to Cloud/Infrastructure, including:
• O365 cloud services (Azure AD, Exchange Online, SharePoint Online, MS Teams, OneDrive, Intune, Defender, WIP, and others).
• AWS (Amazon Web Services) - Active Directory, File Server.
• On-premises Server - Active Directory, File Server.
• Network infrastructure: SD-WAN, Cisco Wi-Fi controller, Cisco access points, Cisco L2/L3 switches, Cisco routers.
• IP Phone System on Cisco CUCM.

• Bachelor’s degree in Computer Engineering, Computer Science, Information Technology, or a related IT field.
• At least 2-3 years of experience managing Windows Server OS, Office365 Cloud Services, and Active Directory.
• At least 2-3 years of experience working with LAN/Wi-Fi, WAN, network switches, firewalls, routers, access points, and IP phones is preferred.
• Strong knowledge and skills in computer networks and servers, with the ability to analyze and resolve technical issues.
• Proficient in English communication.