Contact Center Executive - Chinese Speaker

This company operates as a B2B travel service provider, acting as an intermediary that supplies accommodation and other travel-related services, such as hotel bookings, car rentals, airport transfers, and activity reservations, on a global scale. Instead of selling directly to consumers, it partners with travel agencies, online travel agents, and tour operators worldwide.

• Provide excellent customer service

• Attend client queries through phone calls and emails, by being proactive, courteous, friendly, and helpful

• Ensure that all client requests, issues and complaints are resolved promptly and accurately, per defined policies, guidelines, terms and conditions

• Promote goodwill when dealing with clients and internal sales teams, to maintain good client relationship, achieve high level of client satisfaction, and retain client loyalty

• Act and suggest on improvement opportunities identified during daily work

• Service oriented and interested in the function of customer service

• 1+ year experience in hotel reservation, hotel receptionist or call center business. Fresh Graduate also welcome

• Good spoken and written in English and Chinese

• Enthusiastic, self-motivated individual with excellent interpersonal skill and verbal / written communication skills

• Excellent time management skills with the ability to work well under pressure in a fast-paced environment

• Proactive, driving for result and teamwork spirit

• University graduate or recognized diploma in a field of Hospitality and Tourist or any related field

• Work based in Bangkok, Thailand

• Able to work in shifts

• Bachelor's Degree in any field

• Fluent both Chinese and English

• Chinese language test result (HSK 5 or higher) is preferred