After Sales Service Manager

The company is potential property developer in real estate development, focusing on luxury projects. The company is currently embarking on an exciting venture launch a luxury pool villa project in a prime location in Phuket. The company currently looking for After Sales Service Manager who will solve the problems of the villa residents, maintain property in normal condition, manage overall after sales service activity to the buyers. 

Client Relations Management:

• Serve as the main point of contact for villa owners after the handover.
• Address clients’ concerns and requests promptly, ensuring a high level of satisfaction.
• Conduct regular check-ins and satisfaction surveys to gauge the overall experience and identify areas for improvement.

Service Delivery:

• Manage and coordinate the delivery of after-sales services such as repairs, maintenance, upgrades, and inspections.
• Ensure all service requests are handled efficiently, with minimal disruption to the clients' lives.
• Oversee the timely resolution of any construction or quality issues reported by the owners.

Coordination with Internal Teams:

• Work closely with sales and marketing, construction and design teams to ensure the villas meet the luxury standards expected by the client. 
• Ensure smooth communication between departments to address any issues related to defects, warranty claims, or repairs.

Managing Service Contracts and Documents:

• Oversee the administration of service contracts, warranties and guarantees.
• Liaise with third-party service providers for specialized repairs or upgrades.
• Ensure that all vendors meet the luxury standards expected by the developer.

Quality Assurance:

• Conduct regular inspections to ensure villas remain in prime condition and maintain luxury standards.
• Implement feedback mechanisms to assess and improve service quality continually.
• Set up key performance indicators (KPIs) for after-sales service performance and client satisfaction.

Issue Resolution and Conflict Management:

• Quickly and diplomatically resolve disputes or service-related complaints.
• Implement systems for recording and addressing recurring issues to prevent future occurrences.
• Ensure that clients’ expectations are managed professionally and fairly.

• Extensive experience of over three years in managing residential, private pool villa or luxury condominium. 
• Attractive person and attentive service (**Prioritize the needs and interests of clients**).
• Demonstrated strength in team leadership and exceptional presentation skills.
• Proficient in both written and spoken English. 
• Knowledge in Juristic Person Acts is a huge advantage

• Bachelor's degree in any field.