IT Support

Our client is dynamic EdTech company committed to revolutionizing education in Thailand and positioning it as a leader in ASEAN. Our goal is to develop an intelligent Learning Platform that will transform the educational landscape, making learning fun and addictive again.

• Address general IT-related issues through the ticketing system, including but not limited to password resets, troubleshooting hardware problems (e.g., notebooks, network equipment, desktops, printers, and other peripheral devices).

• Act as the primary point of contact for IT vendors and suppliers for:

• Purchasing software licenses and hardware

• Obtaining quotes and processing procurement requests

• Negotiating and managing maintenance agreements

• Following up on warranty claims, repairs, and vendor support cases

• Maintain records and manage the assignment, renewal, and allocation of IT licenses (software subscriptions, renewals, etc.).

• Prepare and set up new notebooks/desktops, including the installation of Windows OS, MacOS and all necessary software required for employee use.

• Wipe and reformat notebooks/desktops for reassignment to new users.

• Ensure that IT resources such as notebooks and software licenses are ready and available in line with human resource onboarding projections.

• Provide on-site technical support three days a week at the office, resolving hardware and software issues and ensuring the smooth operation of IT resources.

• Bachelor’s degree in related field(s).

• 0-2 years of experience in IT support.

• Good communication skills

• Willingness to learn and take on new challenges.

• Good problem-solving skills and adaptability.