Customer Service Manager

Job Position: Customer Service Manager - Real Estate Company

Work location: Bangkok

Company overview:

Our client is well known for providing comprehensive real estate services, focusing on residential and commercial properties. The company was established for over 10 years with motivation and a high service mind in real estate markets.

• Handling customer inquiries via phone, email, and in person. This includes questions about property listings, availability, pricing, and general information

• Providing updates to management on customer inquiries, satisfaction levels, and any common issues encountered by clients

• Addressing customer complaints, resolving issues, and escalating complex concerns to management when necessary

• Assisting tenants or property owners with maintenance requests or issues related to the property’s upkeep

• Coordinating with sales, marketing, and property management teams to ensure customer satisfaction and accurate, up-to-date information

• Experience in customer service or after-sales roles in any industry

• Experience in the real estate industry is an advantage

• Business Conversation Level in Japanese

• Good command in English

• Bachelor’s degree in any field

• Business Conversation Level in Japanese

• Good command in English