Collection Leader

Our client, is a financial institution offering a fresh alternative for consumers, specialize in the development and management of real estate projects, collectively holding the largest market share in the industry.

• Design, implement, and oversee collections strategies tailored to the credit card portfolio, including early-stage and late-stage collections.
• Identify and recommend risk-mitigation strategies to reduce delinquency and optimize recovery rates.
• Monitor and analyze daily, weekly, and monthly collection performance data to identify trends and adjust strategies accordingly.
• Collaborate with the Credit Risk team to align on risk assessments and ensure a balanced approach to collections and customer retention.
• Ensure that collection processes are efficient and leverage technology to improve accuracy and reduce costs.
• Ensure all collection activities comply with banking regulations, policies, and industry best practices.
• Prepare regular reports and dashboards to update senior management on performance metrics, delinquency trends, and recovery rates.
• Conduct audits and quality checks to ensure compliance and maintain a high standard of accuracy.
• Implement customer-centric collection practices that focus on maintaining customer relationships while achieving collection objectives.
• Resolve escalated issues in a timely and professional manner, balancing recovery goals with customer satisfaction.
• Develop and manage customer communication strategies, including reminders, payment options, and settlement agreements.

• Strong understanding of credit risk and collection strategies specific to credit card products.
• Excellent analytical and data interpretation skills, with the ability to make data-driven decisions.
• Demonstrated ability to lead, motivate, and develop a high-performing team.
• Proficiency in collections software, CRM systems, and MS Office Suite.
• Strong understanding of Thai banking regulations related to collections and credit risk.
• Excellent communication skills in both Thai and English.