Collection Leader
LocationBangkok
Job typePermanent
Salary200,000-250,000 ฿
About the Company
Our client, is a financial institution offering a fresh alternative for consumers, specialize in the development and management of real estate projects, collectively holding the largest market share in the industry.
Job Responsibilities
- Design, implement, and oversee collections strategies tailored to the credit card portfolio, including early-stage and late-stage collections.
- Identify and recommend risk-mitigation strategies to reduce delinquency and optimize recovery rates.
- Monitor and analyze daily, weekly, and monthly collection performance data to identify trends and adjust strategies accordingly.
- Collaborate with the Credit Risk team to align on risk assessments and ensure a balanced approach to collections and customer retention.
- Ensure that collection processes are efficient and leverage technology to improve accuracy and reduce costs.
- Ensure all collection activities comply with banking regulations, policies, and industry best practices.
- Prepare regular reports and dashboards to update senior management on performance metrics, delinquency trends, and recovery rates.
- Conduct audits and quality checks to ensure compliance and maintain a high standard of accuracy.
- Implement customer-centric collection practices that focus on maintaining customer relationships while achieving collection objectives.
- Resolve escalated issues in a timely and professional manner, balancing recovery goals with customer satisfaction.
- Develop and manage customer communication strategies, including reminders, payment options, and settlement agreements.
Experience requirements
- Strong understanding of credit risk and collection strategies specific to credit card products.
- Excellent analytical and data interpretation skills, with the ability to make data-driven decisions.
- Demonstrated ability to lead, motivate, and develop a high-performing team.
- Proficiency in collections software, CRM systems, and MS Office Suite.
- Strong understanding of Thai banking regulations related to collections and credit risk.
- Excellent communication skills in both Thai and English.
Contact Person
- Pacharaporn Promphun
- pacharaporn.p@adecco.com
- Tel.+66 2121 3555