Order Process Officer

Our client, a well-established manufacturer of high-quality ingredients and fragrances, is seeking a detail-oriented Order Process Officer to join their dynamic team. This position plays a critical role in supporting both domestic and export order processes, ensuring timely and accurate delivery of products to clients around the globe.

Order Processing:

• Record customer orders accurately and promptly
• Verify price, margin, and code consistency in collaboration with the Commercial Assistant
• Send order confirmations to clients in a timely manner
• Monitor and track Estimated Time of Departure (ETD) with logistics teams to ensure delivery deadlines are met
• Prepare all necessary order-related documentation

Sales Support:

• Assist the Sales Manager with customer-specific requests and requirements
• Prepare perfume briefs and coordinate prototype sampling
• Generate quotations aligned with company objectives
• Gather and transfer technical documentation (e.g., MSDS, TDS, COA) when needed

Customer Interaction:

• Handle incoming calls professionally and efficiently
• Welcome visitors and direct them to the appropriate meeting room

Administrative Support:

• Participate in various administrative tasks and ad-hoc duties as needed

• Proven experience in order processing, customer service, or administrative roles
• Excellent attention to detail and strong organizational skills
• Ability to work effectively both independently and as part of a team
• Proficiency in Microsoft Office, particularly Excel
• Strong communication skills, both verbal and written
• Experience in the fragrance, ingredients, or manufacturing industry is a plus
• Upper Intermediate Level of English
• New graduate is welcome

• Bachelor's degree of any fields.