Business Support Service Manager

Our client is a leading global provider of transport and logistics services, offering tailored solutions in transportation, warehousing, global logistics, and supply chain management.

• Contribute to the development and optimization of global tender processes and procedures to increase success rates.
• Deliver accurate and timely responses to customer requests based on specific RFQ requirements, including volume analyses, coordinating responses to RFIs, CO2 and sustainable fuel calculations, and customized support requests.
• Facilitate the RFQ compliance process and manage the Terms & Conditions Check (TACC) process.
• Manage the tender pricing process for agent tenders in line with global tender policies, ensuring timely and accurate handling.
• Grow the spot quote desk with the right customers, regularly evaluating and proposing customer replacements.
• Improve hit rates and revenue by challenging the competitiveness of quotes.
• Administer and report information on tender support and spot quote activities using global applications.
• Steer, develop, and motivate direct reports in line with global HR policies and company objectives, ensuring quality and quantity of staffing for current and future needs.
• Manage compliance with HR policies, initiate and execute performance management processes, and identify developmental needs.
• Communicate strategy and business results regularly, ensuring transparent and timely communication.

• 8 years of experience in the logistics/freight forwarding industry.
• 3 years of team leading experience.
• Experience in managing tender processes, including developing and optimizing tender procedures
• Experience in managing compliance processes, such as the Terms & Conditions Check (TACC) process, to ensure adherence to company policies and regulations.
• Excellent MS Office skills.
• Proficient in English, both verbally and written.

• Bachelor’s degree or equivalent experience.