Operations Associate

Our client, the innovative leader in the world of local freight. As the first and largest marketplace dedicated to local freight solutions, we are reshaping the way freight is moved, connecting local businesses and drivers for faster, more efficient, and cost-effective solutions. They are passionate about creating seamless experiences for their clients and empowering the future of logistics.

• Serve as the primary point of contact for customers regarding bookings, shipment milestones, and service inquiries via phone calls, emails, etc.
• Oversee daily shipment operations from booking to successful delivery for our customers.
• Track shipments and ensure that all stops are completed promptly.
• Ensure all shipments comply with SOPs, SLAs, and other guidelines.
• Proactively communicate with customers and carriers to resolve service exceptions, operational issues, or complaints.
• Record, adjust, and verify shipment-related costs in the internal system based on actual transactions.
• Review carrier invoices for accuracy against the internal system and resolve any billing discrepancies before forwarding them to the accounting department.
• Work with internal teams (e.g., carrier service, sales, accounting, technology, etc.) on new projects and continuous improvement initiatives.
• Assist with report preparation and other ad-hoc or administrative tasks as needed.

• New graduates are welcome.
• 0 – 3 years of experience in logistics, domestic trucking and/or container haulage
• Upper Intermediate Level of English (Communicate with foreigner)

Bachelor's degree in Logistics or related fields.