Change Coordinator/Change Manager

Change Coordinator Responsibilities & Tasks:  

• Analyze and prioritize change requests as per Change Management guidelines
• Customer Notification of the change to ensure visibility.
• Coordinate impact validation activity for all changes as per define scope.
• Verify that all necessary approvals are present in change requests
• Facilitate efficient and prompt handling of all the changes.
• Perform Sanity checks on CRs with respect to Change Management guidelines
• Document interactions with interfaces during change verification
• Extend support to Change Manager for delivery of change reports

Change Manager Responsibilities & Tasks:  

• Ensure standardized methods, Processes and procedures are used for all changes.
• Facilitate efficient and prompt handling of all the changes.
• Ensure Customer Notification of Outages.
• Ensure Cost Effective Change Management.
• Ensure Visibility and analysis of fault rate caused by planned outages.
• Analyze and prioritize change requests as per VM Change Management guidelines
• Coordinate impact validation activity for all changes as per define scope.
• Verify that all necessary approvals are present in change requests
• Perform Sanity checks on CRs with respect to VM Change Management guidelines
• Document interactions with interfaces during change verification
• Extend support to Change Manager for delivery of change reports
• Ensure the Change Management process compliance towards WLAs and WIs

• 3- 10 years of experience in Telecom/ICT

• Bachelor Degree in Engineering or related field