Service Manager (Steel, Hot Rolling)

Job Responsibilities:

·        Determine key customers of the region; Analyze past records of customers to understand business

·        Determine market strategy to cater to various identified segments/customers

·        Assess internal capability to suitably serve customer needs

·        Identify competitor activities/strategies at the customer level

·        Understand key dynamics of market and major activities in the steel segment

·        Prepare and submit a report to management appraising key customer activities and development

·        Plan and Visit customers and understand their requirements for local and imported spares, revamp & modernization

·        Determine possibility of localization of imported spares and ways of forming new binding contracts

·        Communicate and collaborate with engineering and sales department to identify new developments/modifications

·        Update customers on product/process improvements

·        Secure sign off on travel plan, localizing equipment sourcing and modifications

·        Evaluate whether customer needs can be served by India's business portfolio

·        Identify possibility of leveraging SDE offerings and capability to serve customer needs

·        Determine margins (governed by established corporate guidelines) in collaboration with pre-sales commercial team for equipment & repairs

·        Submit proposal to customers

·        Revalidate offers technically and commercially in collaboration with colleagues

·        Conduct first level negotiations with customers

·        On receipt of orders confirming customers on the order acceptance

·        Seek feedback from customers to determine customer satisfaction

·        Track and flag open issues to relevant stakeholders

·        Coordinate and follow-up with internal teams for issue resolution

·        Support internal teams with market info.

·        Conduct periodic visits to customers to build relationships

·        Showcase capability and expertise of product portfolio to potential and existing customers

·        Explore opportunities for developing further business from key accounts

Qualification & Experience:

·        Bachelor’s degree in Mechanical Engineering or related field

·        Minimum 7 - 10 years of industrial sales and maintenance experience preferably of heavy stationary process equipment from the steel industry

·        Presentation Skills on technical topics

·        Travelling to visit customers as per business requirement

·        Strong verbal and written communication skills

·        Ability to work independently and be a self-starter, hungry for success

·        Good at Microsoft Office tools

·        Excellent attention to detail and ability to manage multiple deadlines simultaneously

·        A collaborative, solution-focused approach with strong written and spoken communication skills in English.