Service Expert(Chinese Speaking)服务专家

A leading international electronics company, established on April 25, 2016, headquartered in Qingdao, China, is dedicated to bringing quality products and cutting-edge technology to Thai consumers. The company distributes ULED TVs, UHD TVs, Smart TVs, and home appliances through various distribution channels and offers comprehensive after-sales services in Thailand.

1. Construct and implement overseas service systems, management standards, and processes; ensure the integrity and full implementation of the service system, focusing on user satisfaction and cost efficiency.
2. Control and improve the overall service quality of overseas branches, promoting local service reputation and user satisfaction.
3. Train overseas service personnel and teams, enhancing work capabilities in key positions to support rapid service development, standardization, and improved information management.
4. Build and train service provider teams overseas to support the company's service development, ensuring stable team development and consistently high-quality service results.
5. Control service costs while ensuring quality and user satisfaction, establishing local capacity to manage costs such as returns, exchanges, spare parts, and settlements, improving service rates and cost structures.
6. Guide overseas branches in controlling the entire lifecycle of returns and exchanges, reducing losses and enhancing the reuse value of refurbished machines.
7. Improve spare parts fulfillment and management capabilities overseas, increasing service efficiency and reducing the risk of ineffective capital utilization and obsolescence.
8. Provide market technical support, identify quality problems, and train sales teams on market technical needs and problem-solving.
9. Promote the timely collection, acceptance, transmission, and response to user feedback from all channels, enhancing user experience and reducing service costs through online solutions.
10. Establish service management analysis templates and problem traceability mechanisms at the overseas company level to continuously improve service management.

1. Bachelor’s degree or above.
2. Over 10 years of experience in the home appliance industry or a related field.
3. Fluent in English, with the ability to use English as a working language.
4. Clear and agile working ideas, strong sense of responsibility, high work enthusiasm, good adaptability and stress management, keen market insight, accurate judgment, self-motivation, and strict execution.
5. Excellent communication skills and the ability to identify and influence key decision-makers and stakeholders.