Added 160 days ago

Customer Success Specialist

LocationThailand,bangkok,bangkok

Job typePermanent

Salary20,000-30,000 ฿

Job FunctionCustomer Service

IndustryCustomer Service

Job IDJN -072024-132296


About the Company

Join Thailand's leading mobile operator, renowned for delivering cutting-edge mobile, internet, and digital solutions to millions of customers nationwide. As a Customer Success Specialist, you'll play a pivotal role in ensuring our clients receive exceptional service and derive maximum value from our innovative telecommunications offerings.

Job Responsibilities
  • Proactively engage with customers to understand their needs and ensure success with our mobile, internet, and digital services.
  • Identify upselling and cross-selling opportunities based on customer insights.
  • Build strong client relationships and advocate for them within our organization.
  • Collaborate with sales, support, and product teams to deliver seamless customer experiences.
  • Develop and implement strategies for customer retention, execute targeted marketing campaigns, and manage loyalty programs.
  • Analyze customer data to drive improvements in products, services, and processes.
  • Serve as the primary point of contact for assigned customer accounts.


Experience requirements
  • 1-3 years of professional experience.
  • Outstanding problem-solving, communication, and interpersonal skills.
  • Demonstrated ability in customer service with a focus on building enduring relationships.
  • Strong attention to detail and organizational skills.
  • Proven leadership qualities and a proactive approach.
  • Enthusiasm for the telecommunications industry.
  • Knowledge of telecommunications or related sectors.
  • Experience using CRM systems (e.g., Salesforce), SaaS tools, and automation technologies.
Education requirements
  •  Bachelor’s degree in business administration or a relevant field.

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