Customer Success Specialist

Join Thailand's leading mobile operator, renowned for delivering cutting-edge mobile, internet, and digital solutions to millions of customers nationwide. As a Customer Success Specialist, you'll play a pivotal role in ensuring our clients receive exceptional service and derive maximum value from our innovative telecommunications offerings.

• Proactively engage with customers to understand their needs and ensure success with our mobile, internet, and digital services.
• Identify upselling and cross-selling opportunities based on customer insights.
• Build strong client relationships and advocate for them within our organization.
• Collaborate with sales, support, and product teams to deliver seamless customer experiences.
• Develop and implement strategies for customer retention, execute targeted marketing campaigns, and manage loyalty programs.
• Analyze customer data to drive improvements in products, services, and processes.
• Serve as the primary point of contact for assigned customer accounts.

• 1-3 years of professional experience.
• Outstanding problem-solving, communication, and interpersonal skills.
• Demonstrated ability in customer service with a focus on building enduring relationships.
• Strong attention to detail and organizational skills.
• Proven leadership qualities and a proactive approach.
• Enthusiasm for the telecommunications industry.
• Knowledge of telecommunications or related sectors.
• Experience using CRM systems (e.g., Salesforce), SaaS tools, and automation technologies.

•  Bachelor’s degree in business administration or a relevant field.