Spa Manager

Our client, a boutique day spa in the vibrant center of Bangkok, specializing in personalized treatments tailored for all skin types. The services are inspired by Biologiques Recherche, a brand celebrated for its scientifically driven skincare approach. They are currently seeking a Spa Manager with a strong background in spa management.

• Oversee day-to-day spa operations, ensuring smooth workflows and maintaining high service standards.
• Manage, lead, and motivate spa staff to uphold our brand values and deliver outstanding customer service.
• Monitor and manage inventory, ensuring all treatment areas are stocked and organized.
• Handle client inquiries, feedback, and any service recovery situations to maintain strong client relationships.
• Coordinate scheduling and staff assignments to optimize service coverage and support an efficient, productive spa environment.
• Maintain and enforce company policies, standards, and procedures, ensuring compliance with all regulations.
• Analyze performance data, client feedback, and staff productivity to drive continuous improvement in services and experiences.

• Proven experience in spa management, ideally within the wellness and fitness industry.
• Fluent in English, with strong communication skills suitable for a luxury spa environment.
• Excellent customer service skills with a natural ability to connect with and cater to clients’ needs.
• Having a good personality is essential.
• Strong leadership and team management skills to motivate and guide staff.
• Highly organized with the ability to multitask and manage operational details.
• Background in wellness, hospitality, or related fields.