IT Technical Specialist

We are a leading global provider of diagnostic solutions for the healthcare industry, specializing in laboratory systems, reagents, and software tailored for hospitals and clinical laboratories. With a strong focus on innovation, we develop cutting-edge products to support accurate and efficient patient diagnosis. Our core offerings include laboratory information systems (LIS), hematology analyzers, urinalysis systems, and custom solutions designed to meet the needs of modern healthcare facilities.

• Provide technical support and after-sales services for laboratory information systems (LIS), focusing on the HCLAB platform used for managing patient data in hospitals.
• Troubleshoot and resolve technical issues remotely; escalate to onsite visits when required to ensure system uptime and customer satisfaction.
• Collaborate with internal teams and customers to ensure the smooth operation and integration of software solutions with hospital systems.
• Conduct regular maintenance, software updates, and system checks to ensure optimal performance.
• Train end-users on software functionality, system features, and troubleshooting basics to enhance user efficiency.
• Act as a technical liaison between customers and the development team, providing feedback to improve product performance.
• Prepare technical reports and documentation to track issues, solutions, and system updates.
• Support 24/7 operations to meet the needs of healthcare facilities, aligning with their schedules and critical care requirements.

• At least 3 years of experience in IT technical support, preferably in a healthcare or hospital setting.
• Knowledge of laboratory information systems (LIS) and hospital IT operations is an advantage.
• Strong troubleshooting skills, with the ability to resolve both software and hardware issues efficiently.
• Proficiency in English for communication with regional teams and technical counterparts.
• Service-minded attitude, with a high level of patience and adaptability to handle non-office hour schedules.
• Own transportation, with the ability to travel for onsite support when required.

• Bachelor’s degree in information technology, Computer Science, or a related field.