CS (Air freight & Sea freight)

Our client is a freight forwarding company specializing in comprehensive logistics solutions, focusing on air and sea transport in Thailand

• Serve as the primary point of contact for clients and provide exceptional customer service by addressing inquiries, concerns, and requests promptly and professionally.
• Provide accurate information regarding shipping services, rates, and prepare quotations (regular business and one-off-quotes for spot shipments) within the stipulated time frame outlines in the A&S minimum standards delivery schedules.
• Provide accurate and timely information to clients regarding shipment status, delivery schedules, and any changes or delays.
• Assist clients in tracking shipments and resolving any issues related to delays, damages, or discrepancies.
• Collaborate with internal teams, including operations, sales, and logistics, to ensure seamless service delivery and client satisfaction
• Collaborate with Sales, Operation and Logistics Teams to ensure client needs are met and service levels are maintained.

• Minimum of 5 years of experience in Air or Sea freight Customer service in Freight forwarding business.
• Experience managing and reviewing shipment status, delivery schedules and preparing quotation
• Proven experience in managing a good relationships with clients and internal parties
• Good English communication and interpersonal skills.

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.