Customer Service (Export-Food Team)

Our client is a leader in global manufacturer of food ingredients.

Responsibilities:

1.   Leadership and Team Development: Support the Customer Service Manager in managing daily department operations. Train, guide, and oversee team members to ensure consistent performance and growth.

2.   Customer Relations: Serve as the main contact for key Thai and international customers. Handle inquiries, quotes, sales follow-ups, and ensure all requests are addressed quickly and accurately.

3.   Performance Management: Track team and individual performance using key metrics and provide constructive feedback. Implement strategies to meet department goals and exceed customer expectations.

4.   Complaint Management: Resolve complex customer complaints and disputes professionally. Work with internal departments and external partners to ensure satisfactory resolutions.

5.   Data Analysis and Reporting: Examine customer data, order patterns, and delivery cycles to identify trends and suggest operational improvements. Regularly prepare and review detailed sales and performance reports for management.

6.   Documentation and Compliance: Ensure all documentation meets requirements, especially those related to international food safety standards (HACCP, BRC, ISO, etc.).

7.   Strategic Contribution: Work with the Customer Service Manager on department strategy, offering innovative ideas to improve service quality, customer retention, and operational efficiency.

8.   Customer Visits and Engagement: Organize and participate in customer visits and engagements to build long-term relationships and explore new business opportunities.

9.   Special Projects: Lead departmental initiatives or projects as assigned, ensuring timely and successful completion.

Qualifications:

·      Experience: 5-10 years in the export business, preferably in the food industry.

·      Leadership: Proven experience in managing and training teams to meet performance goals.

·      Technical Skills: Proficient in Microsoft Office, especially Excel; experience with Power BI and other data visualization tools is a plus.

·      Problem-Solving: Strong analytical, creative thinking, and problem-solving skills to tackle complex challenges.

·      Language Skills: Fluent in English (written and spoken), with a minimum TOEIC score of 750. Proficiency in a third language such as Chinese, Japanese, or another Asian language is an advantage.

·      Adaptability: Flexible and adaptable mindset, ready to take on new challenges and responsibilities.