Added 30 days ago



Job typePermanent

Salary50,000-80,000 ฿

Job FunctionCustomer Service

IndustryCourier/ Freight/ Transportation

Job IDJN -042024-126470

About the Company

Our client is a global headquartered powerhouse, delivering comprehensive and customized logistics solutions across 19 emerging markets for nearly 3 decades. They are the logistics arm of the established big logistics group, known for its diverse investments in sectors like travel, hospitality, and FMCG.

Job Responsibilities

For this Customer Relationship Manager (Air and Sea freight)

This role involves managing sea and air freight shipments, including booking vessels/airlines, issuing documents, and keeping customers informed.


Sea Freight: 

  • Taking requests from shippers for booking vessels and arranging bookings with carriers
  • Serving as the main contact point for shippers, carriers, and international agents
  • Providing preliminary bills of lading (B/L) to shippers and pursuing B/L confirmation
  • Creating customer invoices and debit notes for international agents
  • Working with the finance department to manage payment transfers to carriers and vendors, and tracking customer payments.
  • Notifying MGH agents in advance and coordinating document pickups by messengers
  • Keeping customers informed about shipment specifics via their online system for each shipment.

Air freight:

  • Receiving booking inquiries from shippers and securing air cargo space through the designated airline representative
  • Notifying shippers and MGH agents promptly upon receiving flight confirmation details from the airline agent
  • Tracking and coordinating the documentation required by the airline agent to prepare draft master airway bills (MAWB) and house airway bills (HAWB)
  • Overseeing the production of draft MAWB and HAWB by the airline agent and forwarding these documents to shippers and overseas agents for validation
Experience requirements

  • At least 3 years working experience as customer service / CRM in freight forwarder or related industry
  • Active and excellent interpersonal skill
  • Fluent in English
Education requirements
  • Bachelor’s degree in related field
Contact Person
  •   Pattarawadee Vongcharoen
  •  Tel.+66 2121 3517

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