Customer Services
LocationBangkok
Job typePermanent
SalaryNegotiable
About the Company
Our client is an investment platform that provides quality user experience and advanced tools and services. Under key features include low-cost trading, free real-time quotes, full extended hours trading and 24/7 in-app help center.
Job Responsibilities
- Ensure and facilitate the proper execution of equities trades for clients in an accurate and timely manner.
- Proactively handle clients’ enquiries (email/phone) on trading-related matters.
- Actively involved in key projects such as onboarding of new products, platform development, etc.
- Understanding all business systems, processes, and procedures.
- Drive a ‘Customer First’ initiative: communicate excellent customer service standards through timely, appropriate support.
- Engage customers to kickstart their investment journey with company (e.g. calling customers to complete their account registration and funding.
- Exceptional handling of trades during system downtime.
Experience requirements
- At least 1 years of experience in relevant dealing experience in equities and/or options in financial institutions or brokerage firms.
- Possesses IC licenses would be an advantage.
- Strong communication skills to be communicate effectively with various stakeholders.
- Independent worker with the capability to thrive under pressure.