CRM Manager

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เกี่ยวกับบริษัท

About Our Client:

Joining the global leader in luxury. With an unwavering commitment to creativity and an unparalleled pursuit of perfection, our client stands at the pinnacle of the luxury retail industry.

As a Client Relationship Manager, your responsibilities including focusing on building relationships with key consumer segments, leading customer engagement strategies across platforms, and collaborating with the retail and E-commerce teams to ensure seamless omni-client experiences and meet retail KPIs.

รายละเอียดงาน

• Spearhead the development and execution of CRM strategies in alignment with global guidelines.
• Set annual CRM KPIs, ensuring alignment with brand direction and obtaining validation from regional and central teams.
• Conduct real-time data analysis for activities such as store openings/closings, door cannibalization studies, and tourist trend analysis.
• Manage the CRM system's customer database effectively to support marketing activities.
• Collaborate with the product marketing team for customer analysis and purchasing trend insights.
• Recruit and retain PCD members, supporting retail client telling.
• Execute customer-related communication tools, including newsletters, e-mags, DM, and SMS.
• Work closely with the retail team on key data to analyze customer behavior and expectations.
• Optimize client journey with technology, such as Line OA.

ประสบการณ์

• Proven experience in CRM and luxury retail.
• Strong analytical skills for real-time data analysis.
• Excellent communication and leadership skills.
• Familiarity with CRM systems and database management.
• Previous success in customer recruitment and retention strategies.

การศึกษา

• University graduate or above.