Sales and Operation Manager

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เกี่ยวกับบริษัท

Our client is a leading Beauty, Health, and Wellness Center offering a wide range of premium services designed to rejuvenate and enhance clients' well-being. Our services include skincare treatments, body therapies, fitness programs, and nutritional consulting, all delivered in a luxurious and relaxing environment. 

รายละเอียดงาน

Sales Leadership

• Develop and execute sales strategies to meet and exceed revenue targets.
• Lead, train, and motivate the sales team to achieve individual and team goals.
• Build and maintain strong relationships with clients to drive customer loyalty and retention.
• Analyze market trends, identify opportunities for growth, and implement sales initiatives.
• Collaborate with the marketing team to develop promotional campaigns and packages.

Operational Management

• Oversee the daily operations of the center, ensuring all services run smoothly and efficiently.
• Manage staffing schedules, ensuring proper coverage across all service areas.
• Ensure that all operational processes meet the company’s quality standards.
• Coordinate with service providers (therapists, beauticians, nutritionists, etc.) to deliver an exceptional client experience.
• Monitor stock levels of products and supplies, and manage vendor relationships.

Customer Experience

• Ensure all clients receive excellent service from the moment they enter the center.
• Handle escalated client concerns and complaints professionally and efficiently.
• Continuously gather client feedback and implement improvements to enhance the customer journey.
• Ensure the environment remains clean, welcoming, and aligned with the brand's standards.

Financial Oversight

• Develop and manage budgets, ensuring cost-effective operations.
• Track sales and operational performance metrics, providing regular reports to senior management.
• Implement and maintain cost-saving measures without compromising service quality.
• Manage pricing strategies for products and services in alignment with market positioning.

ประสบการณ์

• 5+ years of experience in sales and operations management, preferably within the beauty, health, or wellness industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proven track record in meeting sales targets and driving business growth.
• Customer-centric mindset with a passion for delivering outstanding service.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficient in CRM and other sales and operations management software.

การศึกษา

• Bachelor’s degree in Business Administration, Marketing, or a related field.