Application Support Specialist

สถานที่ทำงานBangkok

ประเภทของงานพนักงานประจำ

เงินเดือน70,000-90,000 ฿

หมวดหมู่งานงานไอที

อุตสาหกรรมธุรกิจโรงพยาบาลและบริการสุขภาพ

หมายเลขตำแหน่งงานJN -112024-137811

Worldclass health and medical center.

Provide timely and effective support to TrakCare users, resolving technical issues and answering system-related questions.
Diagnose and troubleshoot application issues, working closely with the IT team and vendor support as needed.
Conduct user training sessions and create documentation to help users understand and utilize the system efficiently.
Assist with system maintenance tasks, including updates, patches, and configuration changes.
Ensure the integrity and security of data within the TrakCare system.
Work with cross-functional teams to identify and implement system improvements and enhancements.
Generate and analyze reports to monitor system performance and user activity.

Education: Bachelor's degree in Computer Science, Information Technology, Healthcare Administration, or a related field.
Previous experience in application support, preferably in a healthcare setting with knowledge of the TrakCare system.
Proficiency in SQL, and familiarity with healthcare information systems.
Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
Strong analytical and problem-solving skills, with a keen attention to detail.
A customer-focused mindset with a passion for helping users and improving their experience with the system.