Service Expert
สถานที่ทำงานBangkok
ประเภทของงานพนักงานประจำ
เงินเดือน30,000-40,000 ฿
รายละเอียดงาน
- Ensure customer awareness of all products and services available by professional presentation and demonstration.
- Professionally sell additional products, services and repair work as appropriate to customers’ needs.
- Promote and prospect the business as directed with confidence and commitment.
- Seek to obtain referrals for other car owners in customers’ families and among friends and associates.
- Advise customers of precise and where appropriate, estimated costs of repairs and work to be undertaken.
- Advise on predicted completion times and collection arrangements.
- Ensure proper qualification and total understanding of customer needs and requirements.
- Satisfy customers’ needs through making additional products and services available to them.
- Communicate effectively both in person and by telephone so as to keep all customers fully advised as to the progress of repairs and services.
- Strive to delight customers in every aspect of their contact with the Service Departments of Cavallino Services
- Initiate service documentation, job card production and update customer records and follow-up systems.
- Record customer prospect details accurately and in accordance with Data Protection Acts.
- Document all warranty work as per manufacturers’ requirements and dealership policy.
- Update customer and vehicle history files to ensure total accuracy.
- Ensure account customers have sufficient credit to enable all work advised to be carried out as agreed.
- Ensure all work has been carried out as detailed and charged for.
- Ensure all cash sales are charged and money collected on completion of work. In the event of cash not being collected, liaise with Service/ Aftersales Manager to obtain authority to release vehicles.
- Exercise diligence in the identification of forged banknotes and other fraudulent methods of payment
ประสบการณ์
- Ability to read and comprehend instructions and information.
- At least three years of experience in an automotive repair business.
- Some sales experience.
- Sufficient English skill
- Good knowledge in Microsoft Office
- Good knowledge with regards to manufacturer’s warranty work
- Ability to sell incremental products and assess further sales opportunities
การศึกษา
- Bachelor's degree in Engineering or related field.