IT Support (Database)

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รายละเอียดงาน

• Receive and Response to customer issue or problem.
• Support database tasks such as database configuration, performance monitoring, database report generation
• Logging, follow up and tracking the details of Customer Requests and problems.
• Identify the types, categories, severity and urgency of the case.
• Provide technical support to customers.
• Provide remote support and/or remote maintenance to customers.
• Provide reports to customers upon requests.
• Perform routine operation and maintenance for customers.

ประสบการณ์

• 1-5 years’ experience in direct IT/Network/Engineering Technical support
• Able to understand customer contracts, Service Level Agreement, and Scopes of work.
• Basic knowledge of
  • Basic Database admin
  • Computer/Server Hardware, o Windows operating system,
  • MS Office
  • Microsoft Exchange and Outlook (optional)
• Experience with below products would be benefit:
  • Windows Server or higher.
  • Database admin.
• Good Troubleshooting skills.
• Good command of English. (preferred)
• Excellent communication skill.
• Remote Desktop, VPN, Telnet, SSH will be benefit.
• Customer Service mind.
• Able to work under pressure and time constrain.
• Fair typing skill for both English and Thai. (Estimate: 20 words per minute)

การศึกษา

• Bachelor degree in Computer Science, Computer Engineering, or IT related fields.