IT Back office support (CCB2B)

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รายละเอียดงาน

Project Background & Objectives

• To ensure that CCB2B platforms work smoothly, generate business succession and support our business partner experience.

 

Project Deliverables & Work and/or Service Description

• Act as the first point of contact to help answering inquiry or solving general issue for CCB2B cases via phone and LINE
• Ensure the timeliness of closing each technical tickets
• Setting up trade program campaign (monthly basis) according to the requirements such as e-coupon, product, pricelist, on boarding users
• Create daily and weekly reports to related parties
• Provide and able to train general knowledge regarding CCB2B features to BO team or requested parties
• Assist team with CCB2B roll out including UVT and training
• Coordinate and follow up on technical cases with stakeholders including platform team, customers, agencies, and the issue requestors.
• Maintain and renew CCB2B access for company and agency team to ensure the continuity of the work
• Understand and suggested order and suggested order automation system
• Assist with Product management in Salesforce
• Manage expire or rejected coupons
• Working hour 8:00 – 17:00
• Work location: WFH during this pandemic. Once the office is back to fully operation, then need to be ready to work in the office.

 

ประสบการณ์

• Bachelor's degree in Information Technology, Computer Science and IT related field
• At least having 1-2 years of experience in IT Support or ERP Support or Application Support
• Good English proficiency (Able to communicate in English)
• Strong Excel
• Experience in Salesforce, JIRA
• Willing to work as a contractor